Privacy Policy

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data, and keep it safe.

Information about us

Quvo is the trading name of Quvo Limited which is a Company registered in Scotland with the Company Registration Number: SC743614 whose registered address is Brooklyn Maddiston Road, Brightons, Falkirk, Scotland, FK2 0JJ.


What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.


What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’. In simple terms, personal data is information about you that enables you to be identified. The personal data that we use is set out in Part 5, below.


What Are My Rights?

The GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

Further information about your rights can be obtained from the Information Commissioner’s Office in the UK, or the EU GDPR Information Portal.

If you wish to exercise any of your rights, please contact us. To protect the confidentiality of your information, we may request that you provide proof of your identity before proceeding with any request you make under this Privacy Notice. If a third party submits a request on your behalf, we will need proof from them that they have your permission to do so.


What Personal Data Do You Collect?

The following data may be collected and processed when you visit our website: usage information, details of your visits including (but not limited to) pages viewed and the resources that you access on the site. Such information includes traffic data, location data and other communication data. Information you provide to us, for example, when you register for information or make an enquiry and information that you provide when you communicate with us (by any means) may also be collected.

We receive personal information about you that you give to us, that we collect from your visits to our website, social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.

Information That We Collect About You – Online, By Phone, Social Media, And Email: 

Your name, title and contact details (email address, telephone number, postal address); 

Any information you include in correspondence you send to us or in forms you submit to us or when using our website, during telephone calls, or visiting social media pages; 

Details including in service level agreements; 

Your marketing preferences; 

The opinions and other information you provide when responding to customer surveys and product reviews; 

Any personal information included in your entries to competitions that we run;

Details of any transactions between you and us; 

Additionally, we may collect additional non-personal information by automatic means when you visit our site. Examples of these are IP address, browser type and operating system, referring URLs, your use of our website and referral information. We collect this information automatically using various technologies, such as cookies.


How and why do you use my personal data?

Under the GDPR, we must always have a lawful basis for using personal data. There are six available lawful bases for processing. For more detail on each lawful basis, please contact us or visit

Your personal data may be used for one of the following purposes:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new services, technology or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

If you at any time wish to change how we use your data, please contact us. If you choose not to share your personal data with us, or refuse certain contact permissions, we may not be able to provide some of the services you’ve asked for.


How do you protect my personal data?

We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Site, and our social media pages may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information. 

We employ security measures to protect the personal information you provide to us, to prevent access by unauthorised persons and unlawful processing, accidental loss, destruction and damage.

We use Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode personal data. To check that you are in a secure area of the Site before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key. 

The transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault. 

In running our website it may be necessary to process or store the data that we collect from you in locations outside of the European Union. By providing your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to ensure that this information is held and transferred securely.

We implement various security measures and take all appropriate steps in order to protect the Personal Data you share with us.

We repeatedly review our security measures and add additional measures wherever possible to continue to increase our security.


How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. At the end of that retention period, your data will either be completely deleted or anonymised, such as by aggregating data together so it can be utilised in a non-identifiable way for statistical analysis and business planning.


How is my personal data transferred and stored?

Sometimes we need to share your personal data with third parties. Where information is transferred, we have procedures in place to ensure that your Personal data is treated as safely and securely as if it were our own processes processing the data. For example, our contracts with those third parties stipulate the standards they must follow at all times.


Do you share my personal data?

We may sometimes have to share your personal data with third parties who facilitate us in providing our products and services to you. We restrict the information shared to only the Personal Information required for them to fulfil their services to us. These companies can include:

  • IT companies who support our website, our applications and other business systems
  • Operational companies, delivery couriers
  • Web analytics companies such as Google who help us to improve our website and applications
  • Direct marketing companies, that enable us to manage our electronic communications with you.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.


How do I access my personal data?

You have the right to access any personal information that we hold that is about you, and you can request: 

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for

If we did not collect the data directly from you, information about the source. If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


How do I contact Quvo?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please contact us via or call us on 07546 303212.

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